City of Poets is hosted on the Wix.com platform and the nests within an existing company, SP Square CIC. The Wix.com platform allows us to sell our products and services to you through SP Square CIC. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com, and used by SP Square CIC on behalf of City of Poets, adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We at City of Poets and SP Square CIC receive, collect and store information you enter on our website, or provide to us in any other way.

 

In addition, through WIX, Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history, may also be collected. Neither City of Poets nor SP Square CIC collect this information from WIX and have no use for it.

 

We may use software tools available to us through WIX to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

We do collect

• personally identifiable information (including name, email, any special password associated only with the relationship between you, City of Poets and SP Square CIC, and any communications)

• comments, feedback, product reviews, recommendations, and personal profile.

We do NOT collect

• Payment details such as credit card information. This is held not by us but by your payment provider, generally PayPal.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us, such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. Once again, we at City of Poets and at SP Square CIC do not collect or store, or indeed ever see, your credit card information. This is dealt with by our payment provider at SP Square CIC, generally PayPal.

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

5. To comply with any applicable laws and regulations.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

Our website tracks personal information through the use of cookies. Although we are are not required to receive the consent of our website visitors when using cookies we think it important that you know. These cookies form a part of the WIX functionality of the website and you may withdraw from this at any time, either by managing cookies from your own computer or by contacting us if you don’t want us to process your data anymore.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us.